At Leith Volkswagen in Cary, we believe that dedication and hard work deserve recognition. This effort means so much more than giving ourselves a round of applause; our team realizes the impact a committed employee can make. It is not about sales or inventory. It is about getting people behind the wheel of a car they can rely on – a quality car.
Just one week ago, Rev. Raymond K. Wittman visited our dealership merely to browse for a vehicle; however, he did not anticipate the caliber of customer service that Jim Cochran delivered. As a minister, Rev. Wittman explained, driving is a constant part of the lifestyle, so comfort and cost are important. The most important part of the sales experience – even before seeing the price or test-driving it – is the approach of the brand specialist. He wrote about his experience on DealerRater.
“From the moment we arrived at the dealership, he displayed a confident warmth that made us feel at ease,” writes Rev. Wittman. He goes on to explain that the interactions with Jim were void of high-pressure tactics employed at other dealerships. Our culture emphasizes customer-orientation, so each of our brand specialists work diligently to build rapport with every person who steps onto the lot or into the showroom.
“He knew we were only looking, but because of his presentation we purchased the car.” Jim’s presentation, on that day and every day, consisted of careful explanation to ensure his customers understood the features, felt unhurried, and demonstrated the car’s ability to meet specific criteria. Though Rev. Wittman came to Leith Volkswagen to look at a used vehicle produced by another brand, he decided to purchase a new Jetta.
“I am happy to say that out the door, my average mileage is 41 MPG, and what a comfortable ride.”
“All of the staff we encountered at Leith Volkswagen were very helpful, but we purchased the car because of Jim’s special attention to detail. Thank you, Jim, we will recommend you to our friends.”
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